Terms And Conditions

This agreement applies to and between you, the User of this website and Northwest Eco clean. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of this website. We like to ensure you are comfortable when using our website but If for any reason you do not agree to be bound by these Terms and Conditions, we regret but you have to stop using the Website immediately. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using this website or ordering our service (the “Service”) provided by Northwest Eco clean (“us”, “we”, or “our”).

In this Agreement “you” and “your” refer to our customers and prospective customers and users of our website and services, “we”, “company”, “us” and “our” refer to Northwest Eco clean and “Service” refers to the services provided by us. Party”, “Parties”, or “Us”, refers to both the users and ourselves, or either the user or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to our customers in the most appropriate manner, for the express purpose of meeting the customer’s needs in respect to the Company’s stated services, in accordance with and subject to, prevailing laws. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Any and all use of our services is subject to this Agreement, which may be updated by us from time to time without prior notice to you. Any change of terms shall be binding and effective upon posting of the revised Agreement on our website. In addition to this Agreement, specific services or information contained within this website may be subject to additional posted terms or guidelines applicable to such services. All such terms or guidelines are hereby incorporated by reference into this Agreement.

By using this Website (the “Site) or any of our services (“Services”), you agree to follow and be bound by these Terms of Services (the “Terms of Services”) and agree to comply with all applicable laws and regulations.

Unauthorized access

It is unlawful to try and gain unauthorized access to this website, its servers, or any computer or database connected to this website. This is a user friendly and a very accommodating website, you should therefore avoid attacking the Site via a denial-of-service attack or a distributed denial-of-service attack. If you do this, we will be forced to report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, we will be forced to stop providing any further service to you. Whilst we do all we can to ensure users are well protected and do not suffer any loss or harm, we will not be held liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading any material posted on it, or on any website linked to it. We advise all users to adequately protect their computers by using up-to-date anti-virus.

Our Services

Northwest Eco Clean (NEC) is a first responder and locally owned company that provides an eco-friendly trash can/trash bin/dumpster (2,4,6,8, and 10 cubic yards) sanitizing service to local residents and commercial businesses in the state of Washington. We use our commissioned trucks that carry 400 gallons of clean water, 450 gallons of gray water holding tank and uses eco-friendly biodegradable soap to wash your trash bins. The truck lifter picks up the trash bin or dumpster and uses high pressure 200-degree water to wash, sanitize, and deodorize the bins and dumpsters. All wastewater from washing the bin is kept on the truck and disposed of in a secure and environmentally friendly way.

NEC is dedicated to educating the community about environmental hazards, health concerns, and solid waste container maintenance. The goal of our company is to provide excellent eco-friendly sanitation service to the people of the Pacific Northwest. We will ensure this by using industry-standard nest green cleaning supplies and practices. Our Biodegradable supplies allow our ecosystem to wash, steam, sanitize and deodorize trash bins, recycle bins, and commercial dumpsters. We will stay on the edge of eco cleaning technologies so we can deliver clean and sanitized bins to our schools, residents, and work environments. It’s always important to remember “If you wash your hands, you wash your cans.”

We pride ourselves in providing good and quality service to our customers. Our customers can select from our one-time service, monthly, and/or quarterly services. We provide our service within the state of Washington (Seattle). You can place an order for our service through our website or simply send us a message through the contact details provided on our website.


In consideration of the services provided, you may be required to make payments via your credit/debit card, check or cash. We also accept Payment through Google & Apple Pay. The quote or price shall be based on the service you opt for or select. All Payments must be made before the commencement of service.

Rates are not fixed and can be changed at any time. We may reevaluate the rates/fees at any time. We shall inform you of such change which shall only apply to your next order.

You may be asked to supply certain information relevant to your Purchase including, without limitation, your name, your phone number, house address, email address, card details and any such information needed by us for you to complete payments. Customer agrees to allow NEC to automatically deduct payment from their selected payment method for all subscription-based memberships. Customer can change payment method through the portal on our website at northwestecoclean.com

Penalty for late payment

If at any time we are unable to pay in any check issued by you or withdraw the required payment from your bank account or bank card, we shall not render the service until payment is made. If we incur any fees in our attempt to take payment from your bank account or card, we shall add this fee to the payment you are already owing which shall become payable immediately.

For our monthly/quarterly services, should we at any time be unable to withdraw payment from your provided payment option (includes expired credit or debit cards), may be subject to late fee penalties (and/or cancelation) shall be added to the amount still owing each month until payment is received. Please review service agreement for further details.

Refund and Cancellation Policy

We do not offer refunds or cancelation once an order has been placed and payment is made. Please review our service agreement for further details. Notwithstanding the foregoing, if you would like to reschedule your cleaning appointment the “day of,” you MUST contact NEC via email at info@northwestecoclean.com before 8AM. There will be a rescheduling fee of $10 for the “day of” cleanings if notified before 8AM. All other request to reschedule must be before 24 hours of the scheduled date. The customer can reschedule any upcoming cleanings 24 hours in advance (no fee) through their online customer portal.

The customer is responsible for maintaining and selecting cleaning appointments through their portal unless NEC must make reasonable changes to their cleaning appointment. Any request to change cleaning appointment via email the day of after 8AM shall be unaccepted and non-refundable. Please review the service agreement for more details or email NEC at info@northwestecoclean.com for more information.

We shall consider a reasonable time to reschedule the cleaning. Note that any rescheduling shall be at our discretion and is not automatic. If for any reason we are unable to reschedule at your request, any payment made prior shall be non-refundable. If you are unsatisfied with any of the service provided, we are willing to reschedule a time to rectify any complaint you have. This visit shall be at no additional cost.

You MUST ensure all bins are available for pick-up at the designated/assigned place. In the event that the bins are not at the designated/assigned place for pick-up and cleaning, the services shall be charged and cancelled for that month/quarter and commence in the following month/quarter as normal. This is only applicable to our monthly/quarterly/annually clients and not to one-off orders who have. If you have ordered for a one-off service, you MUST ensure the bin is available at the designated place and at the scheduled time, all payments are non-refundable, and the order will not be performed if the bin is not where it ought to be on the truck’s arrival.

Fraudulent Transactions

In the event of any claim that your payment card has been used without your permission or any other fraudulent use of payment cards, we will assist the bank and police authorities with any investigations including providing them with all the details we have about you, card authentication and any communications through or related to the website and services previously ordered. Falsely making any such fraudulent claims can result in your card being blacklisted which will affect your future card purchases. Denying a purchase that you have made is illegal and may result in legal action towards you, which can lead to prosecution, fines and impairment of your credit rating.

Intellectual Property

Subject to other terms in these Terms and Conditions, all Content included on this website, unless uploaded by other customers (such as comments or reviews by customers), including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software are the property of Northwest Eco clean and our affiliates or other relevant third parties. By continuing to use the website, you acknowledge that such material is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, store or in any other fashion re-use material from this website unless otherwise indicated on the website or unless given express written permission to do so by us. Service(s) rendered under this website shall be considered as work for hire. Thus, it is expressly agreed that Northwest Eco clean is acting as an independent contractor and not as an employee. The agreement between you and Northwest Eco clean does not create a partnership or joint venture or a franchise and is exclusively a contract for service.

Links to Other Websites

This website may contain links to some websites. Unless expressly stated, these websites are not under the control of Northwest Eco clean or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another website on this Site does not imply any endorsement of the websites themselves or of those in control of them.

Use of the Website

When using the and our service, you shall act in accordance with the following rules:

  1. It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
  2. The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
  3. You must be polite to our staffs should you ever contact them; you shall not use any swear word or make any racist, offensive, sexist, threatening words towards them;
  4. You must not use our website for illegal activities;
  5. You must not display, publish, copy, print, post, modify or otherwise use the Site and the information contained therein for the benefit of any third party or web site without our prior written consent;
  6. Any attempts to publish or send malicious content with the intent to compromise this site or other user’s computer environment is strictly prohibited;

Termination and Cancellation

We may terminate our service with you If we observe you have breached any terms of this agreement. You will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

Our responsibilities/Warranties

Your safety when using our website is paramount to us. Hence, all reasonable skill and care shall be taken to ensure your safety when using our Website. Please kindly note that whilst your security is paramount to us, remember that no method of transmission over the Internet, or method of payment is 100% secure. While we strive to use commercially acceptable means to protect your transactions on our website, we cannot guarantee its absolute security. We will do our best to maintain the operation of the website for the Service, however, we may need to temporarily suspend the website for operational reasons (e.g. for repairs, planned maintenance or upgrades). We promise to restore the Site as soon as reasonably possible after any suspension.

If we cannot do what we have promised in these Terms because of something beyond our reasonable control (earthquake, typhoon, flood, fire, acts of God, and war or any other unforeseen and uncontrollable event), we will not be liable for this. We shall find a reasonable time where possible to provide services after the unforeseeable event/situation has passed (if this exceeds 20 business days, we shall terminate the agreement accordingly). If for whatever reason we are unable to provide services herein this agreement due to our negligence or omission, we shall duly refund your money.

We warrant that we will take all reasonable care in performing our duties to you. We also warrant to deliver the service at the due time as agreed by the parties. We, however, make no warranty or guarantee that such service(s) will always meet your requirements. In the event of any dissatisfaction or faults with our service, we shall only be liable to fix such dissatisfaction or redo the cleaning.


We do not make any warranty or representation that the website will meet your requirements, that it will be fit for a particular purpose, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of the Service or Services mentioned on our website.

Whilst every effort has been made to ensure that all descriptions of Services available on our website correspond to the actual Services, we are not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct services, not different services altogether.

Whilst we do our best to ensure this website is secure and free of errors, viruses and other malware, all users are advised to take responsibility for their own security, that of their personal details and their computers.

Third-party websites with links from the Site have not been verified or reviewed by Northwest Eco Clean. Except otherwise stated, use and access of such third-party websites are made at your own risk.

Modification of Service and these Terms and Conditions

Northwest Eco Clean Cleaning reserves the right to modify this website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website following the changes.
If we are required by law to make any changes to Terms and Conditions, these changes will apply automatically to any transaction currently pending in addition to any transaction placed by you in the future.

Limitation of Liability

To the maximum extent permitted by law, Northwest Eco Clean accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of this website, any information contained therein or the use of our service. Users should be aware that they use our service and this website at their own risk. We accept no liability for any disruption or non-availability of this website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Unless it is caused by us and is reasonably foreseeable, we will generally not be liable for:

  • any incorrect or inaccurate information provided by you when filling in any details on this website such as the address we need to clean, phone number etc;
  • the infringement by any person of any Intellectual Property Rights of any third party caused by their use of this website;
  • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s mobile device, computer equipment, software, data or other property caused by user’s accessing, using or downloading this website, or from transmissions via emails or attachments received from Northwest Eco clean or its licensees;
  • any cleaning service not meeting your expectation.

No Waiver

Any default, delay or omission of any of the provisions of this Agreement by either Party will not be construed as a waiver of any subsequent breach of the same or other provisions. We are entitled to still pursue any omitted or failed payment by you at any time.


In the event that any of the provisions of this Agreement are held to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.

Resolving disputes

If any dispute arises between the parties, you and Northwest Eco Clean shall attempt to resolve such dispute through an informal discussion within 20 Business days from the date a dispute arises. Should the information discussion fail, the parties agree to submit the issue first before a non-binding mediator and to a qualified arbitrator from the American Arbitration Association (AAA), if mediation fails. The decision of the arbitrator will be binding on the parties. Any mediator or arbitrator must be a neutral party acceptable to both parties. The cost of any mediations or arbitrations will be paid by the party making claim or who has raised a dispute.

Law and Jurisdiction

These Terms and Conditions and the relationship between you and shall be governed by and construed in accordance with the laws in the state of Washington (Seattle), U.S.A and you agree to submit to the exclusive jurisdiction of the courts in such state.

Entire agreement

These Terms, the Privacy Policy, and any other agreement contained on our website or agreed by the parties constitute the entire agreement between you and Northwest Eco Clean.

How to contact us

If you have any questions about our company’s Terms and Conditions, or you would like to exercise one of your data protections rights, please do not hesitate to contact us on our contact details provided on our website.